Versand

SHIPPING DELIVERY POLICY

Last updated November 07, 2025

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

DISPATCH & DELIVERY 

All orders are shipped from our warehouse in Belgium.

Standard Shipping – European Union (EU):
Estimated delivery: 3–7 business days

United Kingdom Shipping:
Estimated delivery: 4–8 business days
(Delivery times may vary slightly due to customs processing.)

International Shipping – Outside the EU:
Estimated delivery: 10–14 business days

All delivery times are provided in good faith as estimates only and may be affected by factors outside of our control, including courier delays, customs processing, public holidays, or peak periods.

For EU and UK consumers: unless specifically agreed otherwise, your order will be delivered within 14 days of our acceptance of your order in accordance with your statutory consumer rights.

 

CUSTOMS, TAXES & DUTIES (INTERNATIONAL ORDERS)

For deliveries outside the EU, your order may be subject to import duties, taxes, or customs fees imposed by the destination country.
    •    These charges are not included in our product or shipping prices.
    •    You, as the customer, are responsible for any additional costs required to clear customs.
    •    We have no control over these charges and cannot predict their amount.

By placing an order, you agree to comply with all laws and regulations of the destination country. 

 

SHIPPING COSTS

- We offer worldwide shipping.

- The exact shipping cost will be calculated and displayed at checkout based on your delivery address and selected shipping methods. 

 

WHAT HAPPENS IF MY ORDER IS DELAYED?

If your delivery is delayed for any reason, we will notify you as soon as possible and provide an updated estimated delivery date.

Orders cannot be cancelled while they are in transit. The customer must wait for the order to arrive. If you no longer wish to keep the items due to the delay, you may return the order in accordance with our Returns Policy.

Once the returned order has been received and processed at our warehouse, you will receive an email confirmation and a full refund, including both the product price and the original delivery costs.

For EU and UK consumers: this does not affect your statutory rights.

 

INCORRECT ADDRESS INFORMATION

Please ensure that your delivery address is entered correctly at checkout. If an incorrect or incomplete address is provided by the customer and the parcel is delivered to that address, this will no longer be our responsibility.

We cannot be held liable for lost, undelivered, or misdelivered parcels resulting from incorrect address details supplied by the customer. Any additional charges for reshipment or recovery of the parcel will be the responsibility of the customer.

 

HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
• Email: contact@getsz.store